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Manajemen Kualitas Jasa Pendidikan Tinggi Perspektif Teoritis, Empiris, dan Nilai Islam - Inara Publisher

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Manajemen Kualitas Jasa Pendidikan Tinggi Perspektif Teoritis, Empiris, dan Nilai Islam

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Kualitas pelayanan jasa pendidik berbading lurus dengan kualitas sumber daya manusianya yang akan dihasilkan, bahkan berpengaruh pula kepada kualitas instansi. Apabila kualitas diperbaiki akan berdampak pada kepuasaan para pelangga/konsumen (mahasiswa), sehingga dalam memasarkan pun akan lebih mudah. Dengan demikian, buku ini menjelaskan segala hiruk piruk mengenai manajemen kualitas layanan jasa, khusus perguruan tinggi; mulai dari promosi, pelaksanaan, evaluasi dalam melakukan layanan jasa pendidikan.

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